steps to engagement
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There are a number of steps involved in responding well to a person who is potentially suicidal.

 
Step 1  Noticing when someone may be at risk and being alert to the possible mix of risk factors is a vital first step of engagement. Notice especially changes in behaviour like sleeping or eating patterns.
Step 2  Engage the person in a serious conversation (as opposed to an
in-passing one) about how they are feeling.
Step 3  Give reassurance and information.  
Step 4  Encourage the person to get appropriate professional help.
 

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Read the engagement section of the foundations of effective practice booklet.
Read the suicide postvention counselling booklet.
Watch the engagement videos.
Read the engagement discussion paper.
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